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Dr. R HEPSIBA

Associate Professor

Department of Management Studies
AQJ Centre for PG Studies

Education

M.B.A., M.A., M.Com., Ph.D., Pdf (UGC)

Email

hepsirepaka@gmail.com

Dr. R. Hepsiba is an accomplished academician in Management Studies with a strong multidisciplinary background and a UGC Post-Doctoral Fellowship. With extensive teaching and research experience at AQJ Centre for PG Studies, she has published widely in reputed journals, secured patents in HR innovation, and authored notable books in management and banking. She is dedicated to delivering quality education, fostering ethical values, and nurturing student growth.

Research Publications:

  • A comparative analysis on low-income consumer behaviour, Journal of Civil and Environmental Engineering, 2024.

  • Service quality and customer satisfaction in online stores, European Economic Letters, 2024.

  • Retail banking services in public and private sector banks, European Economic Letters, 2023.

  • Retail banking services in India, IJFMR, 2023.

  • Service quality in public sector non-life insurance companies, GIS Science Journal, 2021.

  • Business services in public sector non-life insurance, IJETIR, 2021.

  • Review of literature on banking services, IJAEMA, 2020.

  • Customer satisfaction in public and private banks, IJREAM, 2020.

  • Business services in public sector insurance, IJRAR, 2019.

  • Review of literature on non-life insurance, IJREM, 2019.

  • Empirical study on public sector insurance services, JMRA, 2019.

  • Customer satisfaction in non-life insurance, GITAM Journal of Management, 2017.

  • Bancassurance in India, IJRMS, 2017.

  • Insurance sector reforms in India, IJMART, 2015.

  • Consumer perspective on LIC policies, Social Vision, 2015.

  • Reinsurance – A review, IJMER, 2014.

  • Competency mapping – Muthoot Finance, IJEAMSAS, 2013.

  • Customer satisfaction in public sector insurance, National Seminar, 2013.

  • Perceptions on non-life insurance companies, IJMER, 2013.

Expertise :

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Experience :

  • Associate Professor, AQJ College of P.G Studies (2021 – Present)

  • Assistant Professor, AQJ College of P.G Studies (2011 – 2015)

  • Assistant Professor, Ambedkar Institute of Management Studies (2010 – 2011)

  • Resource Faculty, DCMS, Andhra University (2015 – 2017)

Faculty Development Programs :

  • NI-MSME FDP on Entrepreneurship Development, 2014

  • Resource Person – Advanced Research Methodology FDP, JAIN University, 2025

  • Environmental Stewardship FDP (EES), Andhra University, 2025

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